SIAC launched an online arbitration case management platform

On 26 August 2024, the Singapore International Arbitration Centre (“<span class="news-text_medium">SIAC</span>”) announced that it has partnered with Opus 2 to launch the <a href="https://siac.org.sg/siac-gateway" target="_blank" class="news-text_link">SIAC Gateway</a>, an online case management platform. This system is designed to simplify and streamline the arbitration process, offering a comprehensive, cloud-based solution for managing cases from filing to final award.

The SIAC Gateway offers real-time case management, providing a centralised, user-friendly portal accessible anywhere and at any time. This platform enables parties and arbitrators to make case filings, process payments and securely store and manage documents in one place, enhancing the overall arbitration experience.

Key features of SIAC Gateway include:

• <span class="news-text_medium">Intuitive functionality:</span> SIAC Gateway provides user-friendly features centralised in a secure online portal, enabling parties and arbitrators to easily manage their cases. 
• <span class="news-text_medium">Enhanced efficiency:</span> The platform’s electronic filing and payment and document management capabilities reduce administrative overhead and accelerate services, resulting in time and cost savings for users.
• <span class="news-text_medium">Accessibility and convenience:</span> Available 24/7, SIAC Gateway ensures that users can access case information and documents whenever and wherever they are.
• <span class="news-text_medium">Security and confidentiality:</span> With advanced security protocols, SIAC Gateway continues to prioritise the confidentiality and integrity of all arbitration-related communications and documents.

The platform also offers helpful “how-to” guides, including a Guide for Arbitrators, Guide for Claimants and Respondents and Guide for Electronic Filing, to ensure all users can navigate the system with ease. With the introduction of SIAC Gateway, SIAC continues to lead the way in improving efficiency, accessibility and security in arbitration, offering a modern solution for managing cases throughout the entire arbitration lifecycle.